Our Guarantee
We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. If there is a problem with your order, please contact us immediately so that we can resolve it for you quickly. For more information, please refer to our Returns and Exchanges policy below.
Returns & Exchanges
Customer satisfaction is our goal at Waimea Surf Classics. If there is a problem with your order, please notify us by email immediately so that we may work with you to arrange a return, replacement, refund, or credit. Full refunds (less shipping fees) will be issued if merchandise is returned in its original condition within 10 days; otherwise a restocking fee may be charged for returning within 30 days (Custom jewelry and special order items are non-refundable). Credit card orders will receive refunds in the form of a credit, and check payments will receive a refund check.
If you're exchanging an item because of a mistake on the part of Waimea Surf Classics or issues of quality, we will pay the shipping cost to send a replacement item to you. The replacement order will be sent via Standard Delivery.
Please retain the original packing materials for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip. We must receive goods in its original condition to fully credit you for the return or exchange. We cannot accept collect deliveries. Please be sure to obtain a delivery tracking # and insure your items as we are not responsible any damaged or loss item.
Complete the return form, prepay your shipping with a delivery tracking # and insure your package(s) and return them to the address as provided in our return authorization letter.
Please allow 10 to 12 business days for receipt and processing of your return. Credit card orders will receive refunds in the form of a credit, and check payments will receive a refund check. You will receive an e-mail notification upon the completion of return processing.
We must receive goods in new condition to fully credit you for the return or exchange. All return shipping must be prepaid by buyers and we cannot accept collect deliveries.
- Before you make a return, you will need to obtain a Return Authorization Number by contacting us first.
- Once you receive our confirmation, down the Return/Exchange form and return the completed form along with your package.
- Make sure that items are properly packed and return them to:
Please refer to Returning page for details.
